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Nancy Proctor at the Tate Conference

I owe a lot to Nancy Proctor, the Head of New Media Initiatives at the Smithsonian American Art Museum. She can safely be labeled a guru of mobile museum tours because her knowledge of the subject matter is extensive. She has also been a great advocate for the work that I have been doing at the San Jose Museum of Art by inviting me to speak at conferences like the Tate Handheld Conference in September 2008.

Recently, I was honored to be involved with two side projects of Nancy’s.

Learning Times Handheld Conference

On June 3rd, 2009 I was part of an online conference through Learning Times (sponsored by the American Association of Museums) and organized by Nancy. The conference was focused on handheld tours and built on the collective knowledge of the previous Tate conference. For my part I was involved again with the getting it done section. My presentation titled, “The Little Engine That Could: Mobile Tours on a Shoestring Budget” was paired with that of Silvia Fillipini Fantoni from the British Museum which provided a good contrast of what goes into developing a large mobile tour versus a smaller scale one.

The outstanding list of presenters that day also included – Nancy Proctor herself, Koven Smith from the Metropolitan Museum of Art, Titus Bicknell from Experius/Gateway Auto Museum and Bruce Wyman from the Denver Museum of Art. Nancy and Koven’s part talked about the future of mobile and Titus and Bruce spoke about the rapid development of a mobile tour.

Here are the slides from my presentation:

This was my first online experience and I have to admit I had some concerns going in, but overall I thought that it was very effective. The one bit of strangeness that was prevalent, and expressed by Bruce during his presentation, was that you are speaking into the phone with no gauge on how people are reacting on the other end. A large part of speaking at a conference is gauging the expression on peoples faces as you are talking and making adjustments as necessary to make it more entertaining or more informational. There is obviously no way to do this via an online conference.

My part of the conference is available in it’s entirety and you are more than welcome to listen to all the other sections of too.

Museum Mobile

The other side project that I was a part of is on her wiki called Museum Mobile where she features regular podcasts around the subject of mobile tours. She had asked me at the 2009 Museums and the Web conference if I would like to be interviewed and I was quick to say yes.

For the interview, which also took place in June, she paired me for a discussion with Ted Forbes from the Dallas Museum of Art who has recently been developing a tour for his museum. In the podcast Nancy asks us a variety of questions about the development of our tours, web app vs. SDK, implementation in the galleries and a host of other juicy tidbits. The conversation was over an hour long and very enjoyable.

You can listen to it on Museum Mobile – Chris & Ted’s Excellent iPod Tours or listen to it here.

I recently had the pleasure of addressing two groups of students at two different universities. One, at San Francisco State University, was a class was being taught by my friend Karen Kienzle who recently became the director at the Palo Alto Art Center. The other was a class being taught by artist Kathy Aoki at Santa Clara University. The presentation (below) focused of a broad overview of technology in museums cover aspects of in-house content creation, mobile tours, and social media. There was an additional focus on the cell phone tour company Guide by Cell because both will be using the service for exhibitions later this spring. Both classes were engaged and had some good questions afterwards.

On February 27, 2009, I had the distinct honor of presenting with Dave Ashiem from Guide by Cell and Suzanne Isken from MoCA at the California Association of Museums. The title of our session was Reach Out and Touch Your Visitors…with Technology! It was a great crowd with a lot of great questions!

Normally I talk about actual things that I’ve produced, but here I talked more from a hypothetical approach and in the process tried to be a little more philosophical and sociological. A lot of the ideas of this presentation came from a book that I’ve been reading called Grown Up Digital by Don Tapscott combined with discussions happening in blogs, on twitter and via email amongst museum people. In his book Don Tapscott discusses the large shift currently taking place between older baby boomers and the younger “Net Generation”. This younger generation has not known a world without computers and technology. These Net Geners are also going to be museum visitors and hopefully new donors. What are they expecting and what should you be offering them?

Today, technology is pushing us at a rapid pace. The new quickly replaces the “old” in an online world. A younger generation is entering the workforce and has very different ways of thinking and communicating – much different than their elders. They are making advancements to the internet that are slowly bringing an end to many of the things that are comfortable to older generations – museums included! In the past, visitors would passively view artwork and occasional take a docent led tour or an audio tour with an awkwardly designed device. Today , young adults demand more interaction and engagement. They are doing these activities both with their mobile device and through online social media tools.

Is your museum prepared?

The San Jose Museum of Art hosted the Annual meeting of the Museum Computer Network’s California Special Interest Group (say that fast five times) in August of 2008.  The day long meeting had several presentations from local museums including History|San Jose, the Magnus, the Fine Art Museums of San Francisco and our museum.  For the meeting I spoke about our iPod Touch tour and then invited the 20 participants to check it out for themselves in the gallery.  The day was a success and it was great to meet so many new people and learn about their organizations.  

For the American Association of Museums Conference in Denver, I was invited to speak about how our museum over the years has gathered visitor comments electronically.  I gave a historical perspective and talked about analogue methods using paper and worked up to utilizing “web 2.0” technologies.  The panel consisted of myself, Dave Ashiem from Guide by Cell, Peter Samis from SFMoMA, and Marla Shoemaker from the Philadelphia Museum of Art and the session was called Using Technology to Elicit Visitor Feedback.  I was sick at the time of the presentation and was not at the top of my game.  Ironically, while I was researching some facts about this post, I came across the audio from the conference available for purchase from the AAM website.